Delivery & Refunds

• Delivery

We currently provide the following delivery option when shopping with us online:

StandardExpress
UK

£2.99 per order.

Shipped with Royal Mail.

Please allow 2-5 working days for delivery.

Free delivery on all orders over £40.00 (excluding furniture).

£5.99 per order.

Shipped with DPD Local.

Please allow 1-2 working days for delivery.

Orders placed by 3pm will be sent out the same day and delivered the next working day.*

Orders placed after 3pm on Thursday will be sent on Friday using Royal Mail's Saturday Guaranteed service.*

Orders placed after 3pm on Friday and over the weekend will be dispatched on Monday.*

* Subject to stock availability.

Switzerland

CHF5.90 per order. (CHF2 for very small order)

Shipped with Swiss Post.

Please allow 2-5 working days for delivery.

Free delivery on all orders over CHF70.00 (excluding furniture).

No customs, shipped from our swiss warehouse, otherwise customs already paid. Contact us for more information.

CHF8.90 per order.

Shipped with Swiss Post.

Please allow 1-2 working days for delivery.

Orders placed by 3pm will be sent out the same day and delivered the next working day.*

Orders placed after 3pm on Thursday will be sent on Friday so could arrive on Tuesday.

Orders placed after 3pm on Friday and over the weekend will be dispatched on Monday.*

* Subject to stock availability.

Europe
EUR6.90 per order*.

Shipped with Royal Mail.

Allow up to 14 working days for delivery.

Free delivery on all orders over EUR90.00 (excluding furniture).

*At our discretion, we may ask that extra postage is paid for large orders.

EUR15.50 per order*.

Shipped with Royal Mail.

Allow 2-3 working days for delivery.

*At our discretion, we may ask that extra postage is paid for large orders.

World

Price will be calculated at the checkout. 

Allow up to 21 working days for delivery.

Notes

All orders are subject to stock availability and initial security checks.

We dispatch all Standard Delivery orders within 48 working hours. During sale periods or bank holidays, deliveries may take longer. If you've not received your delivery within 10 working days, please contact our customer care team with your name and order number – the team will be happy to help within 2 days. Please note, Standard delivery service cannot be tracked.

Regarding furniture, most of our items are delivered within a month (for big items, check delivery time on product page) and we may ask that extra postage is paid, shipped with DPD.

Corner Parisien will deliver the orders with an invoice in a maximum period of ten (10) business days for a delivery to Switzerland, and the UK and twenty (20) business days for a delivery to any other destination, and this includes the day following the payment of the order, except for products where a special delivery time is mentioned. When ordering furniture, shipping fees may be applied. For other destinations, shipping costs will be considered part of the estimate once the order is placed. Any order registered on the Website from Monday to Friday before 2 pm will be processed within 2 days. Any order placed on Friday after 2 pm or on Saturday or Sunday, will be treated the following Monday; Orders placed on a holidays will be processed within 3 business days. In the case of the delivery time surpassing this timeframe, not justified by a case of force majeure, the customer will request the cancellation of the sale and receive with a maximum delay of 30 (thirty) days the reimbursement of the amount paid during the sale. The overrun delivery time may not give rise to damages or interest. For orders outside Switzerland or Europe when the package destined to exportation reaches its destination, it will be the responsibility of the recipient to pay taxes or duties applied in the destination country. It may happen that your order will be ship from both our two warehouses (LONDON and ZURICH) in that case you could have to pay taxes or duties. Local authorities may guide you in this process. If exceptionally, the articles ordered are no longer available, the customer will either proceed to an exchange, or be refunded without delay at most within thirty days of the payment of the original amount paid by the Customer.

• Refunds

The Customer has a period of ten (10) business days from the date of receipt of the order to return the Products ordered, without justification or penalty. For any return for a refund, the following procedure should be fully respected:

-The Client will connect to his or her account and request a return

-Once the return is validated by customer service, the Customer is invited to return the product(s)

-The Products must be returned in their original packaging, with labels and accessories.

-Once the return is received by Corner Parisien, the product(s) are verified and approved, and the refund will be processed. Risk and return costs are the sole responsibility of the Customer, a tracking number may be asked. Subject to the conditions above, Corner Parisien will refund the amount of the order including tax to the Client, excluding return costs and delivery. In the case that free delivery has been offered by Corner Parisien, the Customer must pay the shipping charges. In the case of a partial return of an order, in which the order’s initial amount warranted free shipping, shipping charges for the items kept by the Customer will be deducted from the amount reimbursed by Corner Parisien, to cover the costs of shipping these items.

The Client's bank account will be credited such amount within thirty (30) days of receipt of the Corner Parisien Product(s).

We don’t operate an exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.


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